1.Listening and Accompaniment
When we are called upon to help others discern their path in life, what is uppermost is the ability to listen. Listening calls for three distinct and complementary kinds of sensitivity.
The first kind of sensitivity is directed to the individual. It is a matter of listening to someone who is sharing his very self in what he says. A sign of this willingness to listen is the time we are ready to spare for others. More than the amount of time we spend, it is about making others feel that my time is their time, that they have all the time they need to say everything they want. The other person must sense that I am listening unconditionally, without being offended or shocked, tired or bored. We see an example of this kind of listening in the Lord; he walks alongside the disciples on the way to Emmaus, even though they are going in the wrong direction. (Lk 24:13-35) When Jesus says he plans to go farther, they realise that he has given them the gift of this time, so they decide to give him theirs by offering their hospitality. Attentive and selfless listening is a sign of our respect for others, whatever their ideas or their choices in life. (From Pope Francis’ letter to young people, Christ Is Alive, art.291-292)
These are verbal Icons, expressions of how the world is seen from Saint Augustine's..