Please see below x2 new level 2 Business and Administration Apprenticeships working at Hamilton Fraser Insurance Solutions based in Borehamwood. All applications are to be made via the links detailed below. Apprentice Claims Administrator Link to apply: http://hawktraining.com/vacancies/hamilton-fraser-insurance-solutions-apprentice-claims-administrator Positions: x1 Weekly Wage: £269.23 Working week: Monday – Friday, 9am – 5.30pm Apprenticeship duration: 12 months Apprenticeship level: intermediate Level Apprenticeship Location: Borehamwood Employer description Growing Insurance Broker established in 1996 which specialises in Property and Medical Malpractice Insurance Short description
Providing assistance to a well-established and efficient clams department.
A varied role with both administration and customer service duties
Full description
Process new insurance claim notifications and notifying the relevant insurer within agreed service standards.
Collect and analyse accurate information and documents required to validate and proceed with a claim.
Negotiate, settle and/or repudiate claims within delegated limits of authority and to refer all claims above delegated authority to underwriters with recommendations.
Maintain professional relationships with loss adjusters, Insurers and other relevant legal and claims professionals.
Ensure that all new claim notifications are effectively handled and advised to Insurers within agreed service standards.
To be first point of contact and provide advice/guidance to policyholders throughout the life cycle of a claim.
Monitor the progress of a claim, making sure customers and other relevant parties (internal and external) are kept informed of the progress of claims where appropriate and any issues that may arise.
To act in accordance with the agreed procedures and protocols under Delegated Authority Schemes.
Understand and adhere to all Company procedures and any areas of concern are notified to the Insurance manager.
Ensure all documentation issued and actions taken fall within the agreed service standards and FCA regulations
Ensure that all Company security procedures, as detailed in the Personal Information Security Policy, are followed and any areas of concern are notified to your Line Manager
Company benefits
Smart / Casual dress code daily
Flexi time after probation period
Private medical healthcare offered to all employees after 1 year service
Sports and Social – events held and paid for by the company
23 days holiday per year (excluding bank holidays)
Internal Training
Induction Plan given to new starters detailing the training they will receive and when they will be expected to complete tasks
1 on 1 training provided by a member of the team
Allocated a “buddy” on the team to assist with training and feedback is provided daily on their progress / errors made
Product Knowledge training provided on all Insurance Products we sell
Regular team meetings
One to ones with department manager once a month
3 month check in to discuss progress
Performance Management Reviews every 6 months
Provision of CII training after 1 year
Future Prospects
As a large company with a number of divisions/ sister companies’ means there is a varied potential career path.
A skills path is in place with shows the various levels available and what is expected of these roles i.e. senior, team leader etc.
Millennial Forum – apprentice type programme where the forum are asked to show innervation by coming up with an idea for the company this is then researched and present to the Board of Directors in the hope they will invest and support the idea.
Training provided Qualification: Business Administration Apprenticeship Level: 2 Duration: 12 months Course Type: Apprenticeship Framework Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place. Units Covered: The programme is spread across 12 months and typically covers 15 units with the option to take on extra stretch and challenge units if desired. These units are split into 3 themes which complement each other and create a better learning experience:
Communication in Business
Administrative Services and Functions
Working in Business Teams
The programme will also require the apprentice to cover Employee Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS) Functional Skills: Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A – C or equivalents in English and Maths). Skills required
Attention to detail
Good spoken and written communication skills
Positivity
Enthusiasm
Reliable and Punctual
Good keyboard & IT skills displaying a high degree of accuracy in all areas of work
Qualifications required
GCSEs A-C in Maths and English or equivalent (Key Skills or Functional Skills level 2)
Personal qualities
Ability to show empathy
Pro active
Positive attitude
Confident
Apprentice Administration Assistant Link to apply: http://hawktraining.com/vacancies/hamilton-fraser-insurance-solutions-administration-assistant Positions: x1 Weekly Wage: £269.23 Working week: Monday – Friday, 9am – 5.30pm Apprenticeship duration: 12 months Apprenticeship level: intermediate Level Apprenticeship Location: Borehamwood Employer description Growing Insurance Broker established in 1996 which specialises in Property and Medical Malpractice Insurance Short description To provide effective administration support to the Insurance Department within agreed service standards Full description
Ensuring that all the daily post is linked to files and is ready for processing within the Team, including but not limited to emails, file notes and diary
Franking of all outgoing post to be completed, ensuring that it is ready for collection – when required
Accurate data entry and processing of renewal and policy documentation ensuring completion within the agreed service standards
Ensuring that all files are filed back into the filing system daily in the correct order and that the filing bays are kept in a neat and orderly fashion
Completion of any scanning and shredding of files as required
Taking messages where required (following training) ensuring all information is recorded accurately and passed on in a timely manner
To Ensure that all Company security procedures, as detailed in the Personal Information Security Policy, are followed and any areas of concern are notified to the your Department Manager
Company benefits
Smart / Casual dress code daily
Flexi time after probation period
Private medical healthcare offered to all employees after 1 year service
Sports and Social – events held and paid for by the company
23 days holiday per year (excluding bank holidays)
Internal Training
Induction Plan given to new starters detailing the training they will receive and when they will be expected to complete tasks
1 on 1 training provided by a member of the team
Allocated a “buddy” on the team to assist with training and feedback is provided daily on their progress / errors made
Product Knowledge training provided on all Insurance Products we sell
Regular team meetings
One to ones with department manager once a month
3 month check in to discuss progress
Performance Management Reviews every 6 months
Provision of CII training after 1 year
Future Prospects
Numerous areas for progression – staff members usually start on the administration team and work their way on to the sales teams where they are paid a salary plus commission.
Numerous companies within the business that staff members could potentially transfer to with the right skills
Millennial Forum – apprentice type programme where the forum are asked to come up with a future idea for the company and present to the Board of Directors in the hope they will invest.
Training provided Qualification: Business Administration Apprenticeship Level: 2 Duration: 12 months Course Type: Apprenticeship Framework Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place. Units Covered: The programme is spread across 12 months and typically covers 15 units with the option to take on extra stretch and challenge units if desired. These units are split into 3 themes which complement each other and create a better learning experience:
Communication in Business
Administrative Services and Functions
Working in Business Teams
The programme will also require the apprentice to cover Employee Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS) Functional Skills: Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A – C or equivalents in English and Maths). Skills required
Eager to learn
Enthusiasm
Attention to detail
Good with working as part as a team or working individually
Good listener
Able to communicate effectively
Reliable and Punctual
Good keyboard & IT skills displaying a high degree of accuracy in all areas of work
Qualifications required
GCSEs A-C in Maths and English or equivalent (Key Skills or Functional Skills level 2)